Mailing FAQs

Warehouse Services

  • Orders are dropped at USPS on Tuesdays and Thursdays.

Service Level Standards for Shipment

  • US orders ship via USPS Bound Printed Matter. Transit time is usually from 3 to 14 days from the date packages are received by USPS. Parcel Tracking is included.
  • Canadian orders ship via Canada Post Expedited Parcel Service. Transit time is usually from 2 to 10 days from the date packages are received by Canada Post. Parcel tracking is included. 
  • International orders under 4.4 lbs. ship via International Priority Airmail. Transit time is usually from 14 to 21 days to major metropolitan cities, but could take longer to more remote locations depending on the country and local postal systems. Limited tracking is available to certain countries. 
  • International orders over 4.4 lbs. ship via International Express Service. Tracking is included. Due to the foreign country customs process for incoming international shipments, delivery times may take longer than estimated. Customs policies vary from country to country.
  • International shipments over 4.4 lbs. ship via International Express (DHL Express). Rates vary based on weight and destination. Due to the foreign country customs process for incoming international shipments, delivery times may take longer than estimated. Customs policies vary from country to country.